Category: UX
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The Tipping Trap: A Look Inside Uber’s Newest UX Dark Pattern
Last weekend I took seven Uber rides. Five times, the app hit me with a UI trick I hadn’t fully clocked. Two times, I tapped the wrong button and tipped a driver I hadn’t planned to tip — not because I’m careless, but because Uber designed it that way. The actual trick: a button that…
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The Curious Case of AB 1276 and How the Usual Suspects – DoorDash, UberEats, GrubHub – Fare
Last week, I received a mail from the City of San Jose explaining California Assembly Bill (AB) 1276. While California often gets flak for being overly liberal and protective of the environment, this policy genuinely stood out to me as an example of smart regulation. AB 1276 requires all retail food facilities and food delivery…