Category: Product Insights
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Learnings from 250 Platforms
Everyone wants to build a platform business, but What makes a platform tick? 1) Trust2) Timing3) Premature dismissal of competition4) Mispricing on one side of the market. Are the most important factor that can determine success or failure of platforms, according to authors of The Business of Platforms. Internet Explorer had a 95% market share…
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Why every B-school should have a Payments 101 Course
Ever wondered when you swipe your shiny steel framed Black Platinum card, how exactly does money travels from your account to the merchant’s account? What happens behind the scenes when you pay for a Boba tea for your friend, and she, in turn, decides to pay you using Venmo? Or when you pay your rent…
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Design Idea: Public Restroom Doors
After reading Don Norman‘s Design of Everyday Things, I’ve become a keen observer of design of everyday objects around us, and how improved design can enhance customer experience. That’s why I love traveling because it enhances your experience by exposing you to different things, and add to your learnings in most unexpected ways. From my…
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Product Lesson: How not to make a soap bar!
I recently had the opportunity to stay at Courtyard by Marriott for a business trip. At first, I was excited to see Paul Mitchell line of soap bars lying around in the shower. However, my excitement didn’t last longer. As soon as I started rubbing my hands against the soap, I almost got my finger…
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Favorite Prioritization Framework: Eishenhower Matrix
How can you juggle around multiple tasks and still be productive? I recommend using: Eisenhower Matrix. It basically recommends breaking tasks into four buckets based on its urgency and importance (see attached pic). Once classified, Not Urgent and Not Important tasks can simply be ignored. Urgent and Not Important tasks can be delegated. Important and…